Articles

Howard Podeswa is a thought leader in the intersection of agile and business analysis. For over twenty years, he has been helping large organizations optimize their analysis and planning practices for agile software development approaches. He has authored a number of books that have become staple references for practitioners, most recently: The Agile Guide to Business Analysis and Planning: From Strategic Plan to Continuous Value Delivery - How Product Owners and Business Analysts (BAs) maximize the value of the product developed by the team, by integrating BA competencies with agile methodologies (Addison-Wesley Professional; 1st edition, 2021). Other works include UML for the IT Business Analyst (2009), and The Business Analyst’s Handbook (2008).

At Noble Inc., he has provided agile and business analysis services to clients worldwide, including the International Standards Organization (ISO), Moody’s, the Mayo Clinic, TELUS, TD Bank, LabCorp, the U.S. Food and Drug Administration (FDA), Mawer Investment Management Ltd., Bell Nexia, and REI Coop. He is currently advising IIBA on its Nimble initiative.

To contact Howard for in-house and public training and coaching services, please email howardpodeswa@nobleinc.ca or find him on LinkedIn @howardpodeswa

• Why Your Agile Organization Needs a High-Performing Requirements Engineering Competency
• The Business Case for Agile Business Analysis
• Five Questions

Grigory Grin is a Chief Software Architect at Axinom – software supplier for Media- and In-Flight Entertainment solutions based in Germany and Estonia.
Grigory studied mathematics and graduated from the Ural State University in Russia in 1995. During his 25 years career on the software development field, Grigory had responsibilities in a broad range of roles – Development, Architecture, Business Analysis, Project Management. His main strengths are in alignment between the customer needs and contractors technical capabilities and solution portfolio to deliver the highest business value.
As a practitioner, Grigory has successfully led multiple multi-million euro projects for world-known brands in the aerospace industry with significant challenges on the field of Requirements Engineering.

• When the rubber hits the road

Sandra Leek is currently working as a Senior Lead Business Analyst for Lloyds Banking Group. She has been with the organisation for nearly 18 years during which she has taken on a number of roles including Programming and Project Management. She currently works across a number of business areas championing a One Team culture and pragmatic delivery.
In 2014 she was made BA of the Year and has formed part of the IIBA BA Conference committee for the last two years.
In her spare time she enjoys scuba diving, and although being based in Wales, prefers swimming in warmer climates. She also helps run her local scuba dive club and is actively involved in promoting live music, via a local blues club.
Sandra is also involved in her local community via her role as a magistrate.

• What makes Women Better BAs

Daniel Méndez is an Associate Professor for Software Engineering at the Blekinge Institute of Technology, Sweden and Senior Scientist at fortiss, the research institute of the Free State of Bavaria for software-intensive systems and services. His research is on Empirical Software Engineering with a particular focus on interdisciplinary, qualitative research in Requirements Engineering and its quality improvement. He regularly publishes in various software engineering publications and has occupied several key positions in venues of the empirical software engineering community. He is a member of the ACM, the IEEE Computer Society, and the German association of university professors and lecturers, and he serves as the representative to ISERN, the International Empirical Software Engineering Research Network. Further information is provided at www.mendezfe.org.

• What is the Relevance of Requirements Engineering Research to Practitioners?
• Modeling Requirements and Context as a means for Automated Requirements Validation

Xavier Franch is Professor at the Universitat Politècnica de Barcelona (UPC-BarcelonaTech), Spain. He is Council Member and Full Member of the IREB association. He has published over 200 peer-reviewed papers in conferences and journals, many of them related to requirements engineering. He was Program Co-Chair of the RE’16 and REFSQ’11 conferences, and he belongs to the Editorial Board of the Requirements Engineering Journal (Springer) and Information Software and Technology (IST) journals, among others. He is coordinator of the Q-Rapids project and participates in the OpenReq project, both in the H2020 programme. He organizes workshops concerning requirements engineering for NLP4RE, CrowdRE, JIT-RE and others.

• What is the Relevance of Requirements Engineering Research to Practitioners?
• Modeling Requirements and Context as a means for Automated Requirements Validation

Andreas Vogelsang is a post-doc researcher in the software & systems engineering group at the Technical University of Munich. He works on model-based requirements engineering and participated in several research collaborations with industrial partners especially from the automotive industry. His research published was published in relevant international conferences like RE, REFSQ, or ICSE.

• What is the Relevance of Requirements Engineering Research to Practitioners?
• Modeling Requirements and Context as a means for Automated Requirements Validation

Dr. Ralph R. Young (CSEP, http://www.ralphyoung.net) has invested his career in assisting individuals, projects, and organizations to improve and helping others to grow. He has a wide diversity of experience, including private sector, Federal Government, local government, military, and oversight of programs. He consults and speaks frequently concerning project management, requirements development and management, and process improvement. Ralph has written a series of five books to date: Effective Requirements Practices (that describes what to do); The Requirements Engineering Handbook (that describes how to perform requirements-related work); Project Requirements: A Guide to Best Practices (which is written for program and project managers, to communicate the importance and value of incorporating good requirements practices); Performance-Based Earned Value (with Paul Solomon), which proposes a change to industry earned value management practices; and How to Save a Failing Project: Chaos to Control (with Steve Brady and Dennis Nagle) that provides guidance and insight based on multiple efforts in changing the direction of failing projects and also for projects that desire to perform well.. Ralph contributed to another book, The 77 Sins of Project Management, written by a large number of contributors selected by the publisher, that describes sins, danger signs, suggested solutions, and tips for 77 aspects of project management – thoughtful, considered advice. Ralph enjoys the outdoors, boating, reading, writing, and family activities, especially six grandchildren. He wants to write another book, concerning leadership. He resides on Kent Island, Maryland USA. He welcomes comments and feedback and can be reached at ryoungrr@aol.com.

• Toward Better RE

At work, I connect business and IT using a variety of experiences and knowledge gained in different areas of activity – from testing, through analysis and requirements engineering, to process management.
Outside of my professional career, I am involved in a number of non-profit activities aimed at improving software development methods and I am an active member of several organizations acting to increase knowledge and maturity of requirements engineering and QA community.
Between 2011 and 2013 I was an active member of REQB® Board. Today, I continue work on RE standardization in IREB®. I am one of the main authors of IQBBA® certification scheme for business analysts and co-author of ISTQB® Acceptance Testing certification program.
From March 2018 to May 2020 I was president of Polish Testing Board (SJSI). Since March 2018 I am a member of the Executive Board at IREB®.

• The importance of active listening in the role of a Business Analyst

Howard Podeswa is a thought leader in the intersection of agile and business analysis. For over twenty years, he has been helping large organizations optimize their analysis and planning practices for agile software development approaches. He has authored a number of books that have become staple references for practitioners, most recently: The Agile Guide to Business Analysis and Planning: From Strategic Plan to Continuous Value Delivery - How Product Owners and Business Analysts (BAs) maximize the value of the product developed by the team, by integrating BA competencies with agile methodologies (Addison-Wesley Professional; 1st edition, 2021). Other works include UML for the IT Business Analyst (2009), and The Business Analyst’s Handbook (2008).

At Noble Inc., he has provided agile and business analysis services to clients worldwide, including the International Standards Organization (ISO), Moody’s, the Mayo Clinic, TELUS, TD Bank, LabCorp, the U.S. Food and Drug Administration (FDA), Mawer Investment Management Ltd., Bell Nexia, and REI Coop. He is currently advising IIBA on its Nimble initiative.

To contact Howard for in-house and public training and coaching services, please email howardpodeswa@nobleinc.ca or find him on LinkedIn @howardpodeswa

• Why Your Agile Organization Needs a High-Performing Requirements Engineering Competency
• The Business Case for Agile Business Analysis
• Five Questions

Christoph Wolf works for more than 15 years as Requirements Engineer, Business Analyst, Project Manager and Quality Assurance Manager. He has built up a Business Analysis team and led it for several years. Since last year, he is consultant at SwissQ and supports clients in requirements engineering and quality assurance with focus on delivering business value. 

• The Business Analysis Center of Excellence

Gareth is an experienced business analyst and product owner who has been working in the telecoms and other industries for longer than he’d like to be specific about. He has been an active member of IREB for some years and is a co-author and examiner within the RE@Agile working group. He lives and works in Germany having successfully escaped from a small, slightly uncooperative island.

• Splitting Requirements at Scale
• RE in Agile Projects: Survey Results
• RE in Agile Projects: a Survey
• How agile can Requirements Engineers really be?

Cristina Palomares is a PhD student in the Software Engineering for Information Systems Research Group (GESSI) at the Universitat Politècnica de Catalunya (UPC). Her PhD thesis deals about the construction, use and evolution of software requirement patterns for the reuse of requirements knoledge.

She has published several papers and presented posters and demos in requirements engineering conferences like in IEEE International Requirements Engineering Conference (RE) and the International Working Conference on Requirements Engineering: Foundation for Software Quality (REFSQ). She is the coordinator of developers of the PABRE System for supporting requirements reuse.

• What is the Relevance of Requirements Engineering Research to Practitioners?
• Requirements Reuse

Dr. Carme Quer is associate professor in the Service and Information System Engineering department (ESSI) at the Universitat Politècnica de Catalunya (UPC). She is member of the Software Engineering for Information Systems Research Group (GESSI) at the UPC. Her main research lines are requirements engineering and software quality.

She has published several papers in requirements engineering conferences like in the IEEE International Requirements Engineering Conference (RE) and the International Working Conference on Requirements Engineering: Foundation for Software Quality (REFSQ). She was General Chair of the Workshop on Requirements Engineering (WER) held in 2008.

• What is the Relevance of Requirements Engineering Research to Practitioners?
• Requirements Reuse

Xavier Franch is Professor at the Universitat Politècnica de Barcelona (UPC-BarcelonaTech), Spain. He is Council Member and Full Member of the IREB association. He has published over 200 peer-reviewed papers in conferences and journals, many of them related to requirements engineering. He was Program Co-Chair of the RE’16 and REFSQ’11 conferences, and he belongs to the Editorial Board of the Requirements Engineering Journal (Springer) and Information Software and Technology (IST) journals, among others. He is coordinator of the Q-Rapids project and participates in the OpenReq project, both in the H2020 programme. He organizes workshops concerning requirements engineering for NLP4RE, CrowdRE, JIT-RE and others.

• What is the Relevance of Requirements Engineering Research to Practitioners?
• Requirements Reuse

Till-J. Faßold is Expert Strategic Planning at 1&1, Germany. In this role – besides other responsibilities – he coaches professionals from various departments and is responsible for the requirements engineering processes. Till-J. Faßold hold a master’s degree in information management from the University of Koblenz and is certified to the IREB CPRE Expert Level.

• Requirements Engineering and Domain Knowledge

Nuno Santos is currently a Senior Business Analyst at Natixis Portugal. He holds a PhD in Technologies and Information Systems, and is also certified from Agile Alliance as CSPO, and from the IIBA as CCBA, AAC and POA. He has also written articles about requirements, agility and product ownership at RE Magazine, BA Digest, Analyst Catalyst, Medium, and in several scientific conferences.

• Requirements Elicitation in Modern Product Discovery
• Inputs to requirements engineering in agile projects

Andreas Maier studied Computational Linguistics, Language Science and Technology and Philosophy at Saarland University in Saarbrücken, Germany. From November 2008 to April 2018, he worked as scientific assistant at Fraunhofer IESE, where he focused on the elicitation and the automatic analysis of user requirements provided in natural language. In May 2019, he finished his PhD in computer science, where he investigated difficulties in the identification and specification of hedonic quality in user requirements and developed possible solutions for the mitigation of these difficulties.

• ReqInspector

Simon Darting studied applied computer science with focus on communication at the University of Applied Sciences in Worms, Germany. Subsequent to his studies he started working as a researcher at Fraunhofer IESE in 2012, where he focused on requirements- and systems engineering within large-scale projects. In 2017 he completed his Master's degree in "Software Engineering for Embedded Systems" at the Technical University of Kaiserslautern, Germany. Since December 2018, he has been employed at BASF SE in Advanced Business Analytics with a focus on predictive maintenance.

• ReqInspector

Joy Beatty is a VP at Seilevel, a professional services company whose mission is to define software that customers love to use. Joy implements new methodologies that improve the requirements process. Her team provides assessments, mentoring, training and consulting services for F1000 companies.

Joy is actively involved as a leader in the requirements community. She was a co-author of PMI’s Business Analysis for Practitioners: A Practice Guide, as well as being on the core team for the IIBA’s Business Analysis Body of Knowledge (BABOK) version 3. She is also a contributing author to “The Guide to Business Analysis” which “Includes the Standard for Business Analysis” by PMI. She co-authored Visual Models for Software Requirements with Anthony Chen and Software Requirements, 3rd Edition with Karl Wiegers.

• Making “agiLE” Work
• Project Value Delivered

Candase is a Product Manager at Seilevel. As a trainer and a practitioner, she helps ensure her clients’ software projects deliver the most return on investment, and helps define the problems their projects are trying to solve. She has provided training for business analysts in F300 companies, as well as assisting in the development of Seilevel training material. She also provided editorial contributions to both Visual Models for Software Requirements and Software Requirements, 3rd Edition.

• Making “agiLE” Work
• Project Value Delivered

Jens Schirpenbach has been working as a consultant in the area of Product Lifecycle management for more than 12 years focusing on operations transformation in the area of Engineering and Services. He worked as a solution architect and project manager for diverse projects, essentially in the automotive, aerospace and manufacturing industry. He managed a team for PLM at a major European consultancy. After eleven years in consulting he founded P&PM Solutions & Consulting.
He has a joint master degree in mechanical Engineering and business administration of the University of Darmstadt, Germany.

• Opportunities & Approaches

David Gilbert has worked in various operational and strategic Digital Design roles since 2007. Previously, he completed his studies as Diploma Mediamanager at the Wiesbaden University of Applied Sciences.

Until 2015, he worked for various design agencies such as Scholz & Volkmer, Pixelpark, Mutabor or SinnerSchrader. The projects he has worked in have received over 25 international and national design awards. - Since 2015 he is working in the IT department of the Deutsche Bahn Group, where he holds the role of Chief Architect User Experience at the intersection of classic system-oriented and user-oriented software conception.

From 2011 - 2016, he was a lecturer in UX Design at the RheinMain University of Applied Sciences, and has published various contributions to the topics of strategic UX design and digital design.

In addition to his engagement within the "Digital Design" working group, he is chairing the Bitkom "Digital Design" working group as well as he is a member of the "Designforum Digital Experience" of the German Design Council.

• Mastering Business Requirements

Dirk Röder has been working in software engineering since 1992. At DB Systel GmbH, he has been chief software architect since 2007, taking care of the employees involved in IT conception.

Since 2010, he has played a leading role in setting up and further developing the internal training program for the conceptual design of software. He has been driving the integration of UX design and classic software engineering since 2015. He is currently working on the conversion of concept work to agile implementation and new production models such as DevOps.

• Mastering Business Requirements

Rana Siadati is currently a PhD student in Software Requirements Engineering and also a visiting lecturer by the School of Computer Science at the University of Hertfordshire. Alongside these roles, Rana has many years of academic and industrial experience, also at managerial level, gained in the UK and abroad.

• Learning from history: The case of Software Requirements Engineering

Paul Wernick is a Senior Lecturer in Computer Science at the University of Hertfordshire. Dr Wernick has taken leading roles in the ProSim series of software process simulation workshops, and the IEEE Workshop on Software Evolvability. Dr Wernick’s current research interests cover the high-level human environment within which software processes occur and their simulation, and computer security.

• Learning from history: The case of Software Requirements Engineering

Vito Veneziano is a Senior Lecturer in Computer Science at the University of Hertfordshire, and his interests range from software engineering, HCI, requirements analysis and system modelling, to how software systems impact on organisations. Previously Dr Veneziano worked in IT and project management, business application development, software design and consultancy.

• Learning from history: The case of Software Requirements Engineering

Before working for SOPHIST, Kristina has lived and worked abroad in an intercultural environment. Due to her linguistic studies she is comfortable working with communication models, semantics and syntax. She has developed an excellent feeling for languages based on theory and experience. As consultant and trainer, she benefits from this feeling in the field of elicitation, documentation and management of natural language requirements.

• Is there something missing?

Andreas is consultant and trainer at SOPHIST GmbH and is specialized in object-oriented and linguistic methods in requirements engineering. His assignments include methods of linguistic analysis as well as of conceptual models. Moreover, Andreas deals with the generation of acceptance criteria and test cases in the context of requirements engineering. He also occupies the position of controller of the innovation projects at SOPHIST and is engaged in the training of new employees.

• Is there something missing?

Born and raised in France where she completed her studies in IT Project Management, Margaux worked two years as consultant in Project Management, both in France and in Germany. Through the different projects she worked in, she noticed the critical importance of good requirements engineering practices and thus chose to specialize in this domain. Over the last two years, she worked as a consultant and trainer in Requirements Engineering in Germany, making it her mission to support her clients to create and improve their RE processes. Now back in France, she wishes to put her experiences to the service of local companies.

• Is there something missing?

Suzanne Robertson is having a stellar career in information technology and systems engineering. Suzanne is a pioneer in adapting ideas from other domains for automated solutions. She has collaborated in workshops using experts from fields as diverse as modern music, visualization, and cookery. Ideas from these domains were adapted to make major breakthroughs in creative ideas for domains ranging from air traffic control to local government. She is co-author of the best-selling Mastering the Requirements Process, among other books and courses. She is co-creator of the Volere requirements techniques. She was the founding editor of the Requirements Column in IEEE Software.

• Integrating Business Events into your Agile Framework
• How Will It Work?

As a principal and founder of The Atlantic Systems Guild, James Robertson is known for his work in implementing systems engineering principles that link business specialists with solution specialists. James is a consultant, lecturer, author, project leader whose area of concern is the requirements for software, and the contribution that good business analysis makes to successful projects. James is co-author of 5 books that have been influential in the business analysis world. His training as an architect has led to his work on good design principles and to his focus on how innovation can be integrated with business analysis.

• Integrating Business Events into your Agile Framework
• How Will It Work?

Nuno Santos is currently a Senior Business Analyst at Natixis Portugal. He holds a PhD in Technologies and Information Systems, and is also certified from Agile Alliance as CSPO, and from the IIBA as CCBA, AAC and POA. He has also written articles about requirements, agility and product ownership at RE Magazine, BA Digest, Analyst Catalyst, Medium, and in several scientific conferences.

• Inputs to requirements engineering in agile projects

Nuno Ferreira is currently the head of research at i2S Insurance Knowledge, invited professor at ISEP of Porto's Polytechnique Institute and researcher at ALGORITMI research center of Minho’s University in Portugal. He holds a PhD in Software Engineering. He has a strong background in software engineering, project management and process management. His re-search interests are requirements elicitation, process-to-product transitions, logical architectures derivation, and process maturity models.

• Inputs to requirements engineering in agile projects

Ricardo J. Machado is a full professor of Information Systems Engineering and Technology in the Dept. of Information Systems at the University of Minho (UMinho), School of Engineering. Within the Information Systems Engineering domain, his primary research interests are in modelling and requirements for systems analysis and design and in process and project management life-cycles. He has supervised 50 completed PhD and MSc theses in these areas. He has published over 150 scientific publications and 4 industrial patents, and has acted as coordinator (PI) and senior researcher of over 50 R&D projects. Currently, at UMinho he is the vice-rector for institutional development, the director of the ALGORITMI Research Centre, the scientific coordinator of the EPMQ Laboratory at the CCG/ZGDV Institute, the director of the Doctoral Program in Advanced Engineering Systems for Industry, and member of the Board of the UM-Cities Platform.

• Inputs to requirements engineering in agile projects

For more than twenty years, Rainer Grau has accompanied companies on their way enterprise agility. He supports companies in their efforts to continuously develop and create sustainable value for customers and employees. For him, it is particularly exciting to find out which methods, techniques and approaches are suitable for scaling agility and building the right product and the right service for the customer. Business analysis and requirements engineering are two essential disciplines in this context, which also generate high value in an agile setup - even if perhaps lived completely differently compared to a classic project approach.

Rainer's background of experience in business agility is based on his consulting work with companies from various industries. Stages of his professional life include Distinguished Consultant and Partner at Zühlke Engineering, Head of Business Development at digitec Galaxus, responsible for courses at universities of applied sciences on the topic of agility, founder of the Swiss Agile Leaders Circle, founder of Denkplan Verein and active involvement in communities around agility, business analysis and requirements engineering.

If there is still time left, Rainer Grau likes to spend it with his family, doing sports, playing his guitar and reading novels.

• Mission Possible
• Innovation Arena

Suzanne Robertson is having a stellar career in information technology and systems engineering. Suzanne is a pioneer in adapting ideas from other domains for automated solutions. She has collaborated in workshops using experts from fields as diverse as modern music, visualization, and cookery. Ideas from these domains were adapted to make major breakthroughs in creative ideas for domains ranging from air traffic control to local government. She is co-author of the best-selling Mastering the Requirements Process, among other books and courses. She is co-creator of the Volere requirements techniques. She was the founding editor of the Requirements Column in IEEE Software.

• Integrating Business Events into your Agile Framework
• How Will It Work?

As a principal and founder of The Atlantic Systems Guild, James Robertson is known for his work in implementing systems engineering principles that link business specialists with solution specialists. James is a consultant, lecturer, author, project leader whose area of concern is the requirements for software, and the contribution that good business analysis makes to successful projects. James is co-author of 5 books that have been influential in the business analysis world. His training as an architect has led to his work on good design principles and to his focus on how innovation can be integrated with business analysis.

• Integrating Business Events into your Agile Framework
• How Will It Work?

Thijmen works as IT architect at Kommuninvest acting as technical lead for its digitalization initiative and growing CI/CD and Agile practice in the company. His work on the mini-QAW started in his role as researcher at ABB, where he worked on software architectures with colleagues around the globe. He authored publications at leading international software conferences, receiving two best paper awards. Thijmen graduated cum-laude in software engineering from VU University in the Netherlands and Malardalen University in Sweden.

• Discover Quality Requirements with the Mini-QAW

Michael Keeling is a software engineer at LendingHome and the author of Design It! From Programmer to Software Architect. In his career so far, he has worked on a variety of interesting software systems including IBM Watson, enterprise search applications, financial platforms, and Navy combat systems. Michael has a master’s degree in software engineering from Carnegie Mellon University and a bachelor’s degree in computer science from the College of William and Mary. Contact him via Twitter @michaelkeeling or his website, https://www.neverletdown.net

• Discover Quality Requirements with the Mini-QAW

Will Chaparro is a software development manager in IBM’s Watson Group. He spent over 5 years designing and building complex enterprise search solutions as a managing consultant. Prior to IBM he spent 11 years as a software engineer. He has a BS in Computer Science from the University of Pittsburgh.

• Discover Quality Requirements with the Mini-QAW

Priyank Arora is a Senior Business Analyst working in the digital IT space for 12+ years. He is a CBAP certified professional with a Core Credential in Business Analytics from Harvard Business School. He works on large scale digital transformation projects for the world’s leading travel group, where he helped to transition the requirement engineering processes from traditional to Agile working methodologies. He was also involved with a machine learning initiative within his organisation and is a data science enthusiast with an interest in applying analytical thinking and decision automation for business growth.

• Data Science – the expanding frontier for Business Analysts

Thorsten von Ramsch is Director Engineering at QAULITEST Group. He is an IREB Certified Requirements Engineer, ISTQB Certified Tester Full Advanced Level, ASQF Project Manager, Professional Scrum Master and iNTCCM Certified Professional for Configuration Management. His focus is on the banking and insurance sector, which he advises in the areas of requirements elicitation, test management and test analysis.

• Classical requirements and test analysis a discontinued model?

Michael Mey, Managing Consultant at Obvious Works, holds a diploma in Computer Science from Furtwangen University, Germany, where he first explored AI and neural networks. With extensive experience in international software projects, particularly in the financial industry, Michael has held key roles at major corporations and launched a crypto startup through an incubation program, blending corporate and entrepreneurial insights. An Agile coach and trainer, he specializes in Requirements Engineering and AI integration. Michael is engaged in the IREB Special Interest Group AI and regularly speaks at conferences like REConf, REFSQ, and Scrum Day. As co-creator of the AIxRE Masterclass, he is dedicated to helping organizations optimize their processes by integrating AI into Requirements Engineering practices.

• AI Assistants in Requirements Engineering | Part 1

Gil Regev has been a researcher at EPFL since 1997 in the fields of enterprise information systems, requirements engineering, change management and knowledge management. Since 2008 he is also manager and consultant at Itecor, a boutique consultancy firm. Previously Gil developed software for computer peripherals at Logitech, in Switzerland and California.

• A General Systems Thinking Perspective on the CPRE

Alain Wegmann is a full professor at the School of Computer and Communication Sciences, EPFL, Switzerland. He worked 14 years for Logitech (Switzerland, Taiwan, US) in positions ranging from software developer, IS manager, manufacturing engineering to VP of engineering and OEM marketing before joining the EPFL in 1997. His teaching, consulting and research are in the fields of enterprise architecture, requirements engineering and service engineering.

• A General Systems Thinking Perspective on the CPRE

Olivier Hayard has been a consultant and in charge of IT and Knowledge Management at Itecor, a boutique consultancy firm, since 1993. Olivier’s main interests are business analysis and requirements management, as practitioner, trainer and researcher.

• A General Systems Thinking Perspective on the CPRE